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You can use the JUST Connect online system to book a video appointment or in-person visit with a family member or friend in custody.
JUST Connect is the Corrective Services NSW system you can use to:
If you are a government employee or private legal or medical professional working with an inmate, access JUST Connect for professional user groups.
Before you apply for a JUST Connect account, have your full name, e-mail address, Australian mobile number, and Visitor Index Number (VIN*) for the online application.
* The VIN is a unique identification number for visitors. If you need to find out what your VIN is, or if this is your first time visiting an inmate, please contact the staff at the correctional centre who will be able to assist you.
Complete the online form: JUST Connect family & friends application form.
Once the account is created, you will receive a welcome e-mail with instructions that will allow you to log in to the JUST Connect system and commence scheduling appointments. You will not be able to log in or make a visit until you receive this welcome e-mail.
We appreciate your patience while we review your application. In the meantime, the correctional centre where the inmate is located may be able to schedule appointments on your behalf.
Visits are available to be scheduled at all correctional centres.
Please see the JUST Connect Friends and Family User Guide (PDF, 441.3 KB) included in the section.
The User Guide also includes information about:
Yes, once confirmed.
Yes, once confirmed.
No – unfortunately the JUST Connect Support Centre cannot create appointments or accounts for families over the phone.
Complete the JUST Connect family & friends application form and in the meantime, contact the correctional centre where the inmate is located who may be able to schedule appointments on your behalf.
Yes, some correctional centres will create bookings on your behalf.
Call the correctional centre.
JUST Connect Support are here to help, email us at JUSTConnect@dcj.nsw.gov.au or call on 02 8759 0010.
Question or issue |
Who do I contact? |
I’m a family/friend and I’m having a problem with booking on JUST Connect |
JUST Connect Support Centre 02 8759 0010 |
I need to change my booking |
|
Can other people appear on camera with me? |
|
Can my children join us on video? |
|
Why was my appointment cancelled? |
|
I haven’t received an email with my booking details? |
JUST Connect Support Centre 02 8759 0010 |
I cannot install the Zoom application from the link? |
Corrective Services Zoom – Technical Support 1800 737 847 |
I cannot install the Jabber Guest application from the link? |
JUST Connect Support Centre 02 8759 0010 |
I’m entering the Meeting ID and password, and nothing happens (Zoom)? |
Corrective Services Zoom - Technical Support 1800 737 847 |
I’m clicking on the link, and nothing happens (Jabber Guest)? |
JUST Connect Support Centre 02 8759 0010 |
My device (iPad/ iPhone/Android/tablet/PC) is not working? |
We are unable to provide support for your personal device |
I have no picture on my device? |
We are unable to provide support for your personal device |
I have no sound on my device? |
We are unable to provide support for your personal device |
Family and friends will receive a confirmation once the visit (appointment) has been booked on JUST Connect. This should arrive the following day and will contain the visit date, time, and location as well as who is attending the visit. The inmate's name being visited will also be included.
Links within this email will give family and friends more information about visits (appointments), such as how to get the app and the guidelines of having video visits.
The day prior to the appointment, JUST Connect will send a reminder email and SMS to all the attendees who are also registered on JUST Connect. You will also receive a notification on the day of the appointment.
If the inmate's visit (appointment) is cancelled by the centre, then a notification advising that the visit has been cancelled will also be sent to the attendees who are also registered on JUST Connect.
If the inmate moves to a different centre, the booking owner will receive a notification saying that the visit (appointment) is cancelled (this is a normal part of the JUST Connect process). You will need to rebook in the new location.
The VIN is a unique identification number for visitors. All visitors, including those aged less than 18 years who wish to visit an inmate in a NSW correctional centre or via video, must have a Visitor Identification Number (VIN). This VIN will be used to provide access to the JUST Connect account.
COVID-safe measures apply to in-person visits.
Corrective Services NSW (CSNSW) welcomes family and friends who wish to visit NSW correctional centres. CSNSW recognises that visits are important to maintain strong family relationships and make it easier for inmates to readjust to life in the community when they are released.
CSNSW is committed to providing child and family-friendly visits areas at its centres, and to facilitating regular visits of family members to inmates.
For family and friends to have a video visit with an inmate there are rules that must be followed, they are listed below. Should any participant of the video visit breach any of these rules it will result in the termination of the video visit. Further, if necessary, visitors can be banned from video visits under clause 108 of the Crimes (Administration of Sentences) Act.
The email that you receive from JUST Connect will provide you with either a Zoom 10-digit number or a link to or Webex
If your visit is part of the Webex Pilot, please refer to the Webex User Guide for Family and Friends (PDF , 624.5 KB).
If you are provided with a 10 digit number, please refer to the Zoom User Guide for Family and Friends.pdf (PDF , 4.3 MB)
If you are provided with a link, please refer to the Jabber Guest Guide for Family and Friends.pdf (PDF , 1.1 MB)
JUST Connect Family and Friend User Guide (PDF, 441.3 KB) |
JUST Connect Support Phone: 02 8759 0010 Email: justconnect@justice.nsw.gov.au The JUST Connect Service Support Centre business hours are 8:30am – 4:30pm Monday to Friday. |
Corrective Services Zoom – Technical Support Phone: 1800 737 847 Support Centre business hours are 8:30am – 4:30pm 7 days per week. |
20 Jun 2024
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.