Metropolitan Remand & Reception Centre (MRRC at Silverwater)

The Metropolitan Remand and Reception Centre (MRRC) is a maximum-security correctional facility for male offenders.

The MRRC is one of 3 correctional facilities that make up the Silverwater Correctional Complex. Also located on site are Silverwater Women's and Dawn De Loas correctional centres.

Inmates who arrive at the MRRC:

• come directly from court on remand
• are staying at the MRRC while they attend court in the Sydney metropolitan area (before returning to their home centre)
• are staying at the MRRC while they wait for a vacancy at a centre that matches their classification.
  

Most inmates at the MRRC leave the centre within a few months of their arrival. Usually this occurs because they obtain bail (and release) or because they transfer to a centre that matches their classification.

Phone

(02) 9289 5600

Fax admin: (02) 9289 5929
Fax manager of security: (02) 9289 5612

Street address

7 Holker Street
(nearest cross street is Newington Rd and Jamieson St)
Silverwater NSW 2128

Postal address

Metropolitan Remand & Reception Centre
Private Bag 144
Silverwater NSW 1811

Inmate finance

Email: MRRCfinance@dcj.nsw.gov.au
Phone: (02) 9289 5282   
Working days: Monday to Friday, 7:30 am to 3:30 pm

Find out how to make a deposit to an inmate at MRRC. 

How to get there

Public transport

The closest bus stop is on Holker St (near Avenue of Africa) in Silverwater.

Private transport

Visitor parking is very limited. Allow plenty of additional time to find parking.

Visitor information

The MRRC recognises that visits are important to maintain strong family relationships and make it easier for inmates to readjust to life in the community when they are released. 

Families, friends and community members can arrange video appointments or in-person visits with inmates.

Visit restrictions

Sentenced inmates are allowed to have 1 in-person or family visit per week, subject to availability. 

Unsentenced inmates are allowed to have 2 in-person or family tablet visits per week, subject to availability.

Rules for video visits

You must follow the rules for video visits with an inmate, as listed on JUST Connect for family and friends. If a family member, friend or inmate breaches any of these rules the video visit may be terminated.

For more information about tablet visits, refer to the video calls page.

Bookings with family and friends

To have a video appointment or in-person visit with a friend or family member in custody, book using the JUST Connect system.  

Before your first booking

Before you make your first booking, you will need to:

1. get a Visitor Index Number (VIN)
2. register for JUST Connect.

1. Get a VIN

To apply, email the following items to mrrc-visitsprocessing@correctiveservices.nsw.gov.au:  

• a completed VIN application form (DOCX, 43.5 KB) 
• a copy of the photo ID used in your form. 

Once we have created your VIN, we will email it to you. 

If you cannot remember your VIN and need us to look it up, email mrrc-visitsprocessing@correctiveservices.nsw.gov.au with the following information:

• your full name and date of birth
• the inmate’s Master Index Number (MIN) and full name
• a copy of your photo ID for verification purposes.

2. Register for JUST Connect

Complete the JUST Connect application form to get a JUST Connect account.  

For more information, read JUST Connect for family and friends.

Making a booking

Once you have a JUST Connect account, you will be emailed instructions for logging into the JUST Connect system to make a video or in-person booking.  

JUST Connect online bookings are open from Monday 12:15am and close Wednesday 12:00pm. 

You can also make a booking by calling (02) 9289 5200 on:

• Monday and Tuesday, 7:00 am to 3:00 pm; or 
• Wednesday, 7:00 am to 12:00 pm.

Any changes to your bookings must be made by Wednesday 12:00pm.

Visit times for family and friends

Before travelling for a visit, call the MRRC to confirm the visit. 

MRRC in-person and video/tablet visits for family and friends are between the hours of 8:00am to 1:15pm on the following days:

• Thursday
• Friday
• Saturday 
• Sunday. 

Legal and professional visits

Legal practitioners and professional visitors can make video appointments and in-person visits with people in custody using the JUST Connect system.

Before your first booking

Before you make your first booking, you will need to:

1. get a Professional Visitor Index Number (VIN)
2. register for JUST Connect.

1. Get a Professional VIN

To apply for a Professional VIN, email the following items to the Visits Review Unit at ProfessionalVIN@correctiveservices.nsw.gov.au:

• a Professional Visitor Index Number (VIN) application form (PDF, 294.7 KB)
• a copy of the ID used in your form. 

You will be emailed when your Professional VIN is has been created.

2. Register for JUST Connect

Follow the instructions on the video conferencing for professionals page to get a JUST Connect account.

Making a booking

Once you have registered for JUST Connect, we will email you instructions to schedule your booking. If you have difficulties booking through JUST Connect, email MRRClegal@correctiveservices.nsw.gov.au.

You must request pre-approval to bring electronic items to an in-person visit. Email MRRClegal@correctiveservices.nsw.gov.au at the time of booking if you plan to bring any of the following items:

• laptop
• SIM card
• USB
• external hard drive
• any other electronic item.  

Visit times for legal and professional visitors

• In-person visits: Monday to Friday, 8:00 am to 2:00 pm
• Professional Audio-Visual Link (AVL) visits: Monday to Friday, 8:30 am to 5:00 pm.

Visits by other agency representatives and non-legal professionals

Agency representatives and professionals of a non-legal nature, e.g. support coordinators, NDIS workers etc, may visit an inmate for the purposes of an assessment or consultation, as outlined by CSNSW Custodial Operations Policy and Procedures. 

A single visit may be approved, with all future visitations will be facilitated via AVL.

These visitors will contact the correctional centre directly and seek approval to meet with the inmate, stating the reasons for the meeting. The visitor must produce personal identification and proof of their status as an agency representative or professional.

If regular visitations are required to be conducted by support workers or other professionals, the correct procedure to follow is to become a CSNSW Authorized Visitor. Once an Authorised Visitor status is affirmed, no further approvals are needed to enter any NSW Correctional Facility. Please contact MRRClegal@dcj.nsw.gov.au for more information and instructions.

Confirming a legal or professional visit

You will receive an email or SMS text that confirms your booking and visiting time. For legal visits, please call the centre on (02) 9289 5600 on the morning of your visit to ensure the centre is still able to facilitate the legal visit.

Depositing money to an inmate

If you are a friend or family member who wants to deposit money to an inmate, you must:

• have a CSNSW Depositor Reference Report - unique to each depositor for a particular inmate
• be over 18 years old.

Your CSNSW Depositor Reference Report contains your personalised Customer Reference Number (CRN) for making deposits to a particular inmate for BPAY and Australia Post. The report also has the BPAY biller code for CSNSW.

To get a CSNSW Depositor Reference Report, complete the MRRC Customer Reference Number (CRN) application form (PDF, 210.2 KB) and email it to MRRCfinance@dcj.nsw.gov.au.

Collecting your inmate funds upon release

If you have been released from an NSW Correctional Centre, you are entitled to your monies in your gaol account upon release.

You can collect cash from Metropolitan Reception & Remand Centre.

The new MRRC cashier operating hours are:

 9:30 AM – 5:30 PM Monday to Friday (closed on weekends and public holidays)

Released inmates that do not receive their monies upon release have 2 options available to obtain their gaol monies:

1. Collect Cash from a correctional centre (limited cash is available and the remaining balance will be paid via EFT)
   • To collect cash please bring ID or release paperwork and have bank account details available if monies is over limit and EFT payment is required for remainder. Payment may not be able to be processed or have significant delays if ID/release paperwork and EFT details are unable to be provided.
   • Please note that all bank accounts provided must be in your own name or if a joint bank account, then your name is included. 
2. All monies can be sent via EFT (can take 2-5 business days) 
   •  If you are unable to attend a correctional centre to collect your monies, you can provide your details and consent via email.
   • To receive monies via EFT you are required to provide your:
     • Name
     • MIN
     • Bank account details (must be your own account)
     • Signature and date

You can send this EFT form (PDF, 137.6 KB) to the finance team via email at mrrcfinance@correctiveservices.nsw.gov.au and you can either scan or take a photo of the letter with your signature and required details.

We kindly advise that any EFT transactions can take between 2-5 business days for processing. Delays may occur if information is incorrect or incomplete.

PLEASE NOTE:  On the last day business day of every month (End of Month) no release transactions or monies will be processed after 1pm as we will be closed for system and account reconciliation and our systems will be offline.

If you have any questions or issues, please contact 02 9289 5282 or email mrrcfinance@correctiveservices.nsw.gov.au. 

Conditions of entry

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

• Clothes that have possibly controversial logos, words or slogans such as:
  • Motorcycle gang 'colours' or gang insignias
  • Logos or symbols associated with drugs or drug paraphernalia or swear words
• Tight or revealing clothing including:
  • Tops and dresses that expose the stomach or chest
  • Low-cut, backless, sleeveless, or strapless shirts and singlets
  • Swimsuits or skirts or shorts shorter than mid-thigh
  • Mesh or other "see-through" clothes
  • Clothes that are excessively dirty, ripped or frayed
• Heels higher than 5 centimetres
• Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces
• Tops or jumpers with a hood
• Hats, scarves or head coverings (excluding religious wear)
• Hair scrunchies or clips. Only single elasticated hair ties are allowed
• Watches, smart watches or activity trackers
• Bare feet.

For your safety, enclosed shoes must be worn when visiting the MRRC.

Concerns about inmate health

You can contact us if you are worried about the health of a family member or friend in custody.

General concerns

If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.

If you want to give information about mental or physical health, or have concerns about access to medication, you can:

• call Justice Health NSW on (02) 9700 3000 between 8:00 am to 4:00 pm
• email JHFMHN-clo@health.nsw.gov.au.

Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).

Urgent concerns

If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 9289 5650.

Urgent information about your family member or friend might include:

• risks to self, e.g. thoughts of self-harm, thoughts of suicide
• risks to others, e.g. thoughts of harm to others
• acute medical concerns, e.g. heart attack.