Custodial Operations Policy and Procedures (COPP)

1. Reception

• 1.1 Reception procedures (PDF , 3.1 MB)
  
• 1.2 Reception – warrants and detainers (PDF , 347.0 KB)
  
• 1.3 Inmates with prior military service (PDF , 252.0 KB)
  
• 1.4 Privacy notice (PDF , 239.1 KB)
  
• 1.5 Issuing correctional centre clothing and linen (PDF , 204.6 KB)
  

2. OIMS, alerts, and non-associations

• 2.1 Alerts (PDF , 283.3 KB)
  
• 2.2 Offender associations (PDF , 576.3 KB)
  
• 2.3 Deletion of OIMS case notes (PDF , 154.1 KB)
  

3. Management of specific inmates

• 3.1 Separation of inmates (PDF , 165.8 KB)
  
• 3.2 Protective Custody (PDF , 456.5 KB)
  
• 3.3 SMAP inmates (PDF , 471.7 KB)
  
• 3.4 Segregation (PDF , 1.4 MB)
  
• 3.5 HS, EHS, EHRR, NSI, AA and Cat 5 (PDF , 450.5 KB)
  
• 3.6 Extreme threat inmates (PDF , 250.7 KB)
  
• 3.7 Management of inmates at risk of self-harm or suicide (PDF , 332.9 KB)
  
• 3.8 Transgender and intersex inmates (PDF , 250.5 KB)
  

4. Inmate property

• 4.1 Property on reception (PDF , 762.9 KB)
  
• 4.2 Receiving property after admission (PDF , 762.9 KB)
  
• 4.3 Issuing property to inmates (PDF , 762.9 KB)
  
• 4.4 Management of stored property (PDF , 762.9 KB)
  
• 4.5 Property going to court (PDF , 762.9 KB)
  
• 4.6 Property on transfer (PDF , 762.9 KB)
  
• 4.7 Confiscated, unclaimed and disposal of property (PDF , 762.9 KB)

5. Inmate accommodation

• 5.1 Accommodation records (PDF , 169.2 KB)
  
• 5.2 Inmate accommodation (PDF , 321.0 KB)
  
• 5.3 Musters, let-go and lock-in
  
• 5.4 Entering cell of inmate posing risk (PDF , 250.0 KB)
  
• 5.5 Cell security or alarm calls (PDF , 226.9 KB)
  

6. Inmate health and wellbeing

• 6.1 JH&FMHN notifications (PDF , 177.2 KB)
  
• 6.2 Hospitalisation of inmates (PDF , 162.6 KB)
  
• 6.3 Inmate health needs (PDF , 193.8 KB)
  
• 6.4 Opioid substitution treatment (PDF , 168.0 KB)
  
• 6.5 Infectious and communicable diseases (PDF , 314.3 KB)
  
• 6.6 Notifiable diseases (PDF , 270.0 KB)
  
• 6.7 Condoms and dental dams (PDF , 163.9 KB)
  
• 6.8 Medications (PDF , 204.7 KB)
  
• 6.9 Inmates with disabilities (PDF , 265.8 KB)
  
• 6.10 Hunger strikes (PDF , 172.9 KB)
  
• 6.11 Daily exercise and time out of cell (PDF , 133.4 KB)
  
• 6.12 Sun protection for inmates (PDF , 152.2 KB)
  

7. Managing female inmates

• 7.1 Gender specific health needs (PDF , 43.6 KB)
  
• 7.2 Female inmate clothing and hygiene items (PDF , 43.6 KB)
  
• 7.3 Searching female inmates (PDF , 43.6 KB)
  
• 7.4 Escorting female inmates (PDF , 43.6 KB)
  

8. Inmate communications and activities

• 8.1 Inmate mail (PDF , 1.6 MB)
  
• 8.2 Inmate telephones (PDF , 299.2 KB)
  
• 8.3 Inmate computers (PDF , 813.2 KB)
  
• 8.4 Inmate libraries (PDF , 301.8 KB)
  
• 8.5 Photos of inmates (PDF , 216.0 KB)
  
• 8.6 Live entertainment (PDF , 150.2 KB)
  
• 8.7 Inmate financials (PDF , 242.9 KB)
  
• 8.8 Inmate publications and magazines (PDF , 148.8 KB)
  
• 8.9 Inmates conducting a business (PDF , 156.5 KB)
  
• 8.10 Family video contact (PDF , 233.3 KB)
  
• 8.11 Issue of TAFEcards (PDF , 154.8 KB)
  
• 8.12 Hairdressing and hygiene (PDF , 219.3 KB)
  
• 8.13 Art, craft, hobbies, materials and sales (PDF , 253.5 KB)
  
• 8.14 Inmate buy-ups (PDF , 188.9 KB)
  

9. Processing inmate requests, applications and complaints

• 9.1 Inmate applications and requests (PDF , 338.6 KB)
  
• 9.2 Application for financial assistance for families of inmates (PDF , 172.8 KB)
  
• 9.3 Application for compassionate leave (PDF , 211.2 KB)
  
• 9.4 Application for crisis payments (PDF , 186.9 KB)
  
• 9.5 Requests for private medical practitioners (PDF , 164.5 KB)
  
• 9.6 Inmate complaints to the Ombudsman (PDF , 156.6 KB)
  
• 9.7 Corrective services support line (PDF , 162.3 KB)
  
• 9.8 Inmate development committees (PDF , 181.8 KB)
  

10. Visits to correctional centres

• 10.1 Visits to inmates by family and friends (PDF , 364.3 KB)
  
• 10.2 Visitor restrictions and prohibitions (PDF , 299.4 KB)
  
• 10.3 Visits program, service and training providers (PDF , 542.6 KB)
  
• 10.4 Case visits and compassionate inter-centre visits (PDF , 156.8 KB)
  
• 10.5 Visits from legal practitioners and their employees or agents (PDF , 176.5 KB)
  
• 10.6 Visits by chaplains (PDF , 273.4 KB)
  
• 10.7 Visits by diplomatic, consular and foreign officials (PDF , 154.4 KB)
  
• 10.8 Visits from officials (PDF , 222.5 KB)
  
• 10.9 Inter-centre visits by staff (PDF , 147.9 KB)
  
• 10.10 Visitor complaints (PDF , 147.8 KB)
  
• 10.11 Managing child visitors (PDF , 356.4 KB)
  

11. Cultural and linguistic diversity

• 11.1 Language services (PDF , 225.0 KB)
  
• 11.2 Religious and cultural services (PDF , 206.7 KB)
  
• 11.3 Aboriginal inmate committees (PDF , 184.4 KB)
  
• 11.4 Aboriginal inmate access to traditional foods (PDF , 152.1 KB)
  
• 11.5 Aboriginal cultural events (PDF , 228.0 KB)
  
• 11.6 Aboriginal community mentors (PDF , 203.4 KB)
  

12. Inmate programs and services or case management

• 12.1 Custodial referrals for inmate psychology, services or program eligibilit (PDF , 143.9 KB)y
  
• 12.2 Custodial case work (PDF , 237.0 KB)
  

13. Serious incidents

• 13.1 Serious incident reporting (PDF , 785.1 KB)
  
• 13.2 Medical emergencies (PDF , 483.3 KB)
  
• 13.3 Death in custody (PDF , 395.7 KB)
  
• 13.4 Assaults (PDF , 396.3 KB)
  
• 13.5 Fires (PDF , 306.8 KB)
  
• 13.6 Escapes (PDF , 288.5 KB)
  
• 13.7 Use of force (PDF , 5.1 MB)
  
• 13.8 Crime scene preservation (PDF , 208.4 KB)
  
• 13.9 Video evidence (PDF , 1.2 MB)
  
• 13.10 Erroneous release and unlawful detention
  
• 13.11 Discovery and disposal of drugs (PDF , 108.8 KB)
  
• 13.12 Body-worn video (PDF , 732.4 KB)
  

14. Inmate misconduct and discipline

• 14.1 Inmate discipline (PDF , 435.7 KB)
  
• 14.2 Visiting magistrate hearings (PDF , 181.4 KB)
  
• 14.3 Mobile phone offences (PDF , 321.2 KB)
  
• 14.4 Drug test offences (PDF , 247.9 KB)
  

15. Safety in correctional centres

• 15.1 Safe work practices (PDF , 265.9 KB)
  
• 15.2 Fire safety and maintenance (PDF , 354.5 KB)
  
• 15.3 Electrical safety in correctional centres (PDF , 41.6 KB)
  
• 15.4 Emergency and safety exercises or drills (PDF , 41.7 KB)
  

16. Security

• 16.1 Correctional centre gates (PDF , 271.6 KB)
  
• 16.2 Information affecting security (PDF , 215.2 KB)
  
• 16.3 Computer equipment and software (PDF , 127.2 KB)
  
• 16.4 Commissioned security systems (PDF , 124.1 KB)
  
• 16.5 Night inspections of correctional centres (PDF , 118.2 KB)
  
• 16.6 Armoury and armed posts (PDF , 265.1 KB)
  
• 16.7 Interview room security (PDF , 127.3 KB)
  
• 16.8 Health centre security (PDF , 143.3 KB)
  
• 16.9 Security during construction and maintenance (PDF , 172.6 KB)
  
• 16.10 Auditing CSI security systems (PDF , 122.4 KB)
  
• 16.11 Security risks, manufacture weapons, and means of escape (PDF , 204.1 KB)
  
• 16.12 Inmate informants (PDF , 146.4 KB)
  
• 16.13 Immediate action teams (PDF , 165.0 KB)
  
• 16.14 Daily security reporting (PDF , 181.8 KB)
  
• 16.15 Unmanned aerial vehicles (drones) (PDF , 166.7 KB)
  
• 16.16 Mobile phones and other devices (PDF , 197.3 KB)
  

17. Searching 

• 17.1 Searching inmates (PDF , 2.3 MB)
• 17.2 Searching correctional centres (PDF , 488.3 KB)
• 17.3 Stop, detain and search of visitors and staff (PDF , 409.6 KB)
  
• 17.4 Internal secretion of contraband (PDF , 186.3 KB)
  
• 17.5 Body scanning (PDF , 2.2 MB)

18. Inmate drug and alcohol testing

• 18.1 Testing inmates for drug use (PDF , 3.6 MB)
  
• 18.1 Testing inmates for drug use (non pre-screen testing) (PDF , 2.2 MB)
  
• 18.2 Testing inmates for alcohol use (PDF , 777.7 KB)
  

19. Escorts

• 19.1 General escort procedures (PDF , 279.4 KB)
  
• 19.2 Movement orders (PDF , 1.2 MB) 
  
• 19.3 Special and costed escorts (PDF , 190.4 KB)
  
• 19.4 Air escorts (PDF , 168.4 KB)
  
• 19.5 Police escorts (PDF , 210.4 KB)
  
• 19.6 Medical escorts (PDF , 314.9 KB)
  

20. Legal and court matters

• 20.1 AVOs (PDF , 271.1 KB)
  
• 20.2 Court matters (PDF , 332.8 KB)
  
• 20.3 Inmates voting rights (PDF , 150.1 KB)
  
• 20.4 AVL for legal and court matters (PDF , 299.5 KB)
  
• 20.5 Recording interviews with inmates (PDF , 178.0 KB)
  
• 20.6 Inmate interviews by police and other government agencies (PDF , 148.2 KB)
  
• 20.7 Service of legal documents (PDF , 255.9 KB)
  
• 20.8 Access to legal resources and documents (PDF , 220.6 KB)
  
• 20.9 Supply of court transcripts (PDF , 274.3 KB)
  
• 20.10 Inmate access to police records (PDF , 126.4 KB)
  
• 20.11 CSNSW staff at coronial inquests (PDF , 170.4 KB)
  

21. Governance and staff administration

• 21.1 Staff dress and grooming (PDF , 190.5 KB)
  
• 21.2 Staff rotation (PDF , 204.7 KB)
  
• 21.3 Identification badges (PDF , 142.7 KB)
  
• 21.4 Kirpans (PDF , 137.2 KB)
  
• 21.5 Handover procedures (PDF , 441.3 KB)
  
• 21.6 Corporate video conferencing (PDF , 138.9 KB)
  
• 21.7 Contemporaneous notebooks (PDF , 164.0 KB)
  
• 21.8 Local operating procedures (PDF , 150.9 KB)
  
• 21.9 Governance structures (PDF , 1.3 MB)
  
• 21.10 Child protection (PDF , 207.1 KB)
  
• 21.11 Boards and tribunals (PDF , 346.5 KB)
  
• 21.12 Media (PDF , 151.9 KB)
  

22. Release of information

• 22.1 Requests for reports and records (PDF , 300.8 KB)
  
• 22.2 Disclosure of information about inmates to telephone callers (PDF , 182.5 KB)
  
• 22.3 Government information and public access act (2009) (PDF , 314.9 KB)
  
• 22.4 Medical records and health information (PDF , 150.8 KB)
  

23. Release of inmates

• 23.1 Release from police or court cells (PDF , 241.8 KB)
  
• 23.2 Release from correctional centres (PDF , 306.8 KB)
  
• 23.3 Fares to residence on release (PDF , 497.1 KB)