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COVID-safe in-person visits


Latest update: Visits return (Phase 2)

From 2 April 2022, changes to the conditions of in-person social visits will be made.

Important Notice: For operational reasons, a number of correctional centres may not currently be able to process online bookings of 60 minutes, or bookings with additional visitors. This means that until such a date the booking system is updated for all the centres, you may only be able to book a visit for two people aged 16 and above and have a 30 minute visit as per the previous phase. Visitors are strongly advised to call the correctional centre that they intend to visit to check the number of visitors allowed and the duration of the visit.

Bookings for COVID-Safe in-person visits for family and friends are open for the following centres: 

  • Balund-a Program
  • Bolwarra Transitional Centre
  • Broken Hill 
  • Cessnock 
  • Clarence
  • Compulsory Drug Treatment Correctional Centre
  • Cooma 
  • Dawn De Loas
  • Dillwynia 
  • Emu Plains 
  • Geoffrey Pearce 
  • Glen Innes 
  • Goulburn 
  • High Risk Management Correctional Centre
  • Hunter
  • John Morony Correctional Centre
  • Junee 
  • Kirkconnell 
  • Lithgow
  • Long Bay Hospital 
  • Macquarie
  • Mannus 
  • Mary Wade (Sunday Only)
  • Mid-North Coast 
  • Oberon 
  • Parklea 
  • Parramatta Transitional Centre 
  • Shortland 
  • Silverwater Women’s Correctional Centre
  • South Coast
  • Special Purpose Centre
  • St Heliers 
  • Tamworth 
  • Wellington

There are a small number of centres that remain unable to facilitate in-person visits, due to factors including flooding and COVID-19 impacts. We will continue to update the community about the status of these sites. 

Phase 2 only allows three visitors per inmate, including children of any age (this means three adults, or one adult and two children, or two adults and one child). We will continue to review the impact of Phase 2 in consultation with NSW Health. If no issues are identified, we'll seek approval to move to less restrictive conditions. 


COVID-safe in-person visiting requirements

The safety of our staff and inmates remains our top priority. Correctional facilities are particularly vulnerable environments and we all need to work together to reduce the risk of COVID-19 entering our centres. 

All visitors must be aged 16 and above and will be required to comply with safety measures, including triple vaccination status, RAS testing, screening requirements and hygiene practices.

COVID-safe in-person visiting requirements (Phase-2)

Visit restrictions

  • A maximum of three visitors per inmate, including children of any age (three adults, or one adult and two children, or two adults and one child).
  • A brief embrace/hug at the beginning and end of the visit is allowed but inmates and visitors must maintain 1.5 metre physical distancing at all other times. Children are to remain with the visitor parent/caregiver.
  • Visits will run for a maximum of 60 minutes and must be pre-booked.
  • Movement between groups of visitors is not permitted. The parent/guardian of a child under 5 must ensure the child’s movements are limited.

Rapid Antigen Screening (RAS) testing requirements

  • Visitors aged 5 years and above must undertake Rapid Antigen Screening (RAS) testing onsite prior to entry into the Correctional Centre (If required, accompanying adult visitor to supervise testing of children aged 5 -11 years. Children aged 12-18 years old can administer the test themselves).
  • Visitors under 5 years old are permitted to visit and are not required to be RAS tested.

Mask and hygiene requirements

  • Visitors under 5 years old are permitted to visit and are not required to wear a mask.
  • Visitors aged 5 years old and above must wear surgical masks supplied by staff during the visit, completely covering the nose and mouth.
  • The visits area will be cleaned before and after each visit session, with a focus on commonly touched surfaces.
  • Hand hygiene will be available in the form of hand sanitiser upon entry and exit for visitors. Visitors and inmates must sanitise or wash hands prior to the start of the visit and at the end of the visit.
  • No food or drinks will be available.
  • Playground facilities will not be in use.

Vaccination requirements

  • Correctional centres have a risk of transmission which is why we need all visitors to be vaccinated. Specific vaccination requirements are outlined below, which will apply for visitors aged 5 years and above as a condition of entry.
  • At this time, we are unable to allow unvaccinated people (over 5 years of age) or people with medical exemptions or contraindications to the COVID-19 vaccines or wearing of masks to access in-person visits due to the risk of transmission within our facilities. Inmates must be at least double vaccinated and wear a surgical mask for the duration of the visit - boosters to occur after 4 weeks of the second dose where practicable.
  • Visitors under 5 years old are permitted to visit and are not required to be vaccinated.
  • Visitors aged between 5-11 years old must have at least one dose of the vaccine prior to the visit (2 doses are strongly recommended).
  • Visitors aged between 12-15 years old must have at least two doses of the vaccine, at least two weeks prior to the date of the visit.
  • Visitors aged 16 and above must be triple vaccinated, with the third dose administered at least seven days before the date of the visit.
  • Visitors will be required to show proof of their vaccination status to the Screening Officer. Vaccination must comply with NSW Government standards.
  • Visitors who do not meet the vaccination requirements will have access to video visits only.


Temperature Checking:

  • If the visitor’s temperature is 37.5°C or higher they will not be permitted to enter. Visitors will be required to provide their current contact details to support contact tracing if needed. Visitors will be asked questions about their current health and whether they are experiencing any COVID-19 symptoms. If the visitors have any symptoms, they will be refused entry. 

Resources


Frequently asked questions for visitors

Who does COVID-safe in-person visits apply to?

  • COVID-Safe procedures apply to all in-person visitors.
  • Legal and professional visitors must comply with the same entry requirements and local mitigations strategies regarding PPE, social distancing, box visits, vaccination and RAS testing as per CSNSW staff.
  • Bookings for these visits should be made via existing procedures.

COVID-Safety measures – what you need to know

What safety measures apply to visits?

From Saturday 2 April 2022, the following safety measures are in place to keep staff, inmates and visitors safe:

  • All visitors must meet the vaccination requirement as detailed above.
  • All visitors over the age of 5 must submit to a Rapid Antigen Screening (RAS) test on-site prior to entering the Correctional Centre.
  • A limit of three visitors (three adults OR one adult and two children OR two adults and one child).
  • A requirement for visitors over 5 years of age to be issued and wear surgical masks for the entire visit.
  • An embrace/hug at the beginning and end of the visit is allowed but inmates and visitors must maintain 1.5 metre distance at all other times. Children are to remain with the visitor parent/carer.
  • If the visitor’s temperature is 37.5°C or higher they will not be permitted to enter.
  • Visitors will be required to provide their current contact details to support contact tracing if needed. Visitors will be asked questions about their current health and whether they are experiencing any COVID-19 symptoms. If visitors have any symptoms, they are to be refused entry. 
  • A maximum of 60 minutes per visit.
  • No food or drinks available.
  • Playground facilities will not be in use.

At this time, we are unable to allow people with medical exemptions or contraindications to the COVID-19 vaccines to access in-person visits due to the risk of transmission within our facilities. 

What happens if I ignore the safety measures?

These measures are in place to protect you, your loved one and our staff.

Failure to comply with the safety measures and instructions from staff may result in your visit being terminated and a potential ban may be put in place for a period to ensure the safety of staff and inmates can be maintained.

Are there limits to the number of people who can attend a visit?

Yes, only three people can attend a visit. This means three adults OR one adult and two children OR two adults and one child.

Screening requirements – what you need to know

What is involved in the visitor screening process?

To reduce the risk of COVID-19 entering our correctional centres, we will be screening visitors before the normal visit processing occurs. These measures are to identify any potential risks and to keep everyone safe.

  • You will be asked to verify your vaccination status, your current health, and any travel that you have done recently.
  • You must undertake a Rapid Antigen Screening test.
  • You will have your temperature tested and will be refused entry if it is 37.5°C or higher.
  • You will also be required to sanitise your hands and put on a surgical mask before entering the centre.
  • Full body x-ray scanning has been introduced in a number of NSW correctional centres. Visitors attending a correctional centre may be required to undergo full body x-ray scanning.

How long will the screening process take?

We recommend arriving 30 minutes before your visit to allow time for the COVID screening process.

What if the person I am visiting with fails to meet the screening criteria, can the visit still go ahead with one visitor?

No. Unfortunately, neither of you will be permitted to visit and you will need to reschedule.

What if I have booked a visit and the inmate is not double vaccinated?

Inmates must be at least double vaccinated and wear a surgical mask for the duration of the visit - boosters to occur after 4 weeks of the second dose where practicable.


Visit bookings

How can I book an in-person visit?

Visits can be booked over the phone by contacting the correctional centre directly: Contact a correctional centre or online via Just Connect.

How do I make a video visit booking?

Find more information about booking video visits online. Alternatively, video visits can be booked during normal visit booking times by contacting the correctional centre directly by telephone.

Video visits

Will inmates still have access to video visits?

Yes. As the risk of COVID-19 remains very real we encourage visitors to continue to access video visits as their first choice to help keep everyone safe. 


More information

For more information about COVID-Safe visits, email us: GeneralEnquiries_CSNSW@justice.nsw.gov.au or call us on (02) 8346 1300 8:30am-4:30pm Monday to Friday.

View the latest case locations in NSW or NSW Health for the latest statistics and advice. 

Last updated:

31 Mar 2022

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