Corrective Services NSW


COVID safe in-person visits

COVID-19 UPDATE: From Thursday 24 June 2021, in-person visits will be suspended at all correctional centres. This decision was made in response to the growing cluster of COVID cases in the Sydney Metropolitan area. 

Video visits continue to be available. 

We will recommence in-person visits as soon as it is safe to do so. 

COVID-Safe visiting requirements

The safety of our staff and inmates remains our top priority. 

All visitors will be required to comply with safety measures, including screening requirements and hygiene practices. Correctional facilities are particularly vulnerable environments and we all need to work together to reduce the risk of COVID-19 entering our centres. .

The safety of our staff and inmates remains our top priority. 


Frequently asked questions for visitors

Who do COVID-safe in-person visits apply to?

COVID-Safe procedures apply to all in-person visitors.

COVID-Safe procedures will also apply to solicitors and other professionals.

Bookings for these visits should be made via existing procedures.

COVID-Safety measures – what you need to know

What safety measures apply to visits?

From the 21 May 2021, the following safety measures are in place to keep staff, inmates and visitors safe:

  • All visitors must complete a COVID screening questionnaire and have their temperature taken before the visit.
  • Hand hygiene must be performed before a visit, sanitiser will be available.
  • Maintain physical distance is still strongly encouraged. 

What happens if I ignore the safety measures?

These measures are in place to protect you, your loved one and our staff.

Failure to comply with the safety measures and instructions from staff may result in your visit being terminated and a potential ban may be put in place for a period to ensure the safety of staff and inmates can be maintained..

Are there limits to the number of people who can attend a visit?

From 21 May2021, visitor numbers will revert to pre-COVID arrangements. In the event of community transmission, this number may be adjusted.  

Screening requirements – what you need to know

What are the screening requirements?

Since the beginning of the Pandemic, anyone entering a correctional centre has been required to meet screening criteria. This will now apply to in-person visitors. As with all our safety measures, they are designed to reduce the risk of transmission within our facilities.

Screening requirements include:

  • Temperature check If your temperature is 37.5OC or higher you will not be permitted to enter.
  • You will be required to provide current contact details so that NSW Health can contact you if contact tracing is required.
  • You will be asked about your current health and whether you are experiencing any COVID-19 symptoms.
  • You will be asked about your recent travel and whether you have been to any NSW Health "self-isolate and get tested immediately' locations in the last 14 days. We recommend reviewing the NSW Government Case Locations website before visiting.

If your responses to the screening questions present a COVID-19 risk, your visit will be rescheduled. 

The screening process is designed to reduce the risk of COVID-19 entering our facilities, we are relying on you to answer honestly and help us keep inmates, staff and visitors safe.

What is involved in the visitor screening process?

To reduce the risk of COVID-19 entering our correctional centre, we will be screening visitors before the normal visit processing occurs.

This means you may be asked about your health, whether you have been to any locations where NSW Health is directing people to 'self-isolate and get tested immediately' and any travel that you have done recently.

You will have your temperature tested and will be refused entry if it is 37.5 degrees Celsius or higher.

You will also be required to sanitise your hands and put on a surgical mask before entering the centre.

These measures are to identify any potential risks and to keep everyone safe.

How long will the screening process take?

We recommend arriving 30 minutes before your visit to allow time for the screening process. If it is your first visit since March, in addition to COVID-19 screening you will have your photograph taken for our biometrics system. Under legislation we are required to delete all biometric records every six-months so all visitors require new photographs.

What if the person I am visiting with fails to meet the screening criteria, can the visit still go ahead with one visitor?

No. Unfortunately, neither of you will be permitted to visit and you will need to reschedule.

Visit bookings

How can I book an in-person visit?

Visits can be booked over the phone by contacting the correctional centre directly. Contact a correctional centre.

How do I make a video visit booking?

We are rolling out an online booking process for video visits. Find more information about booking video visits online. Alternatively, video visits can be booked during normal visit booking times by contacting the correctional centre directly by telephone.

Video visits

Will inmates still have access to video visits?

Yes. We know how much family and friends and inmates have enjoyed video visits during the pandemic and we will continue to provide this service on an ongoing basis.

As the risk of COVID-19 remains very real we encourage visitors to continue to access video visits as their first choice to help keep everyone safe.

More information

For more information about COVID-Safe visits, email us: or call us on (02) 8346 1300 8:30am-4:30pm Monday to Friday.

View the latest case locations in NSW or NSW Health for the latest statistics and advice. 

Last updated:

23 Jun 2021

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

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