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COVID-safe in-person visits


Latest update: Visits return (Phase 3)

From 1 June 2022, new conditions will apply to in-person social visits. The new requirements are listed on this page.

For operational reasons, some centres might cancel their visits at short notice, or might not operate visits. We encourage all visitors to contact the centre they intend to visit prior to travel. 

Phase 3 allows six visitors per inmate, including children of any age. A maximum of four adult visitors permitted and visitors under the age of 18 years old must be accompanied by an adult.  We will continue to review the impact of Phase 3 in consultation with NSW Health. If no issues are identified, we'll seek approval to move to less restrictive conditions. 


COVID-safe in-person visiting requirements

The safety of our staff and inmates remains our top priority. Correctional facilities are particularly vulnerable environments, and we all need to work together to reduce the risk of COVID-19 entering our centres. 

All visitors must comply with safety measures, including vaccination requirements, RAS testing, screening, and hygiene practices.

COVID-safe in-person visiting requirements (Phase-3)

Visit restrictions

  • A maximum of six visitors per inmate, including children of any age. A maximum of four adult visitors permitted and visitors under the age of 18 years old must be accompanied by an adult.
  • Permissible contact is a short embrace/hug at the beginning and end of the visit. Children are to remain with the visitor parent/caregiver. Visits will run for a maximum of 60 minutes and must be pre-booked.  An extended period of visit may be granted locally at the discretion of the General Manager.
  • Movement between groups of visitors is not permitted.
  • Members from the same household visiting the same inmate are not required to socially distance.
  • 1.5M social distancing must be in place between separate groups of visitors

Rapid Antigen Screening (RAS) testing requirements

  • Visitors aged 5 years and above must undertake Rapid Antigen Screening (RAS) testing onsite prior to entry into the Correctional Centre (If required, accompanying adult visitor to supervise testing of children aged 5 -11 years. Children aged 12-18 years old can administer the test themselves).
  • Visitors under 5 years old are permitted to visit and re not required to be RAS tested.

Mask and hygiene requirements

  • Visitors under 5 years old are permitted to visit and are not required to wear a mask.
  • Visitors aged 5 and above must wear surgical masks supplied by CSNSW during the visit, completely covering the nose and mouth.
  • The visits area will be cleaned before and after each visit session, with a focus on commonly touched surfaces.
  • Hand hygiene will be available in the form of hand sanitiser upon entry and exit for visitors. Visitors and inmates must sanitise or wash hands prior to the start of the visit and at the end of the visit.
  • No food or drinks will be available.
  • Playground facilities will not be in use.

Vaccination requirements

Correctional centres have a risk of transmission so we need all visitors to be vaccinated. Specific vaccination requirements are outlined below, which will apply for visitors aged 5 years and above as a condition of entry.

Inmates must be triple vaccinated by 4 July 2022, and wear a surgical mask for the duration of the visit.

  • Visitors under 5 years old are permitted to visit and are not required to be vaccinated.
  • Visitors aged between 5-11 years old must have at least one dose of the vaccine prior to the visit (2 doses are strongly recommended).
  • Visitors aged between 12-15 years old must have at least two doses of the vaccine.
  • Visitors aged 16 and above must be triple vaccinated.
  • Visitors will be required to show proof of their vaccination status to the Screening Officer. Vaccination must comply with NSW Government standards
  • Visitors who do not meet the vaccination requirements will have access to video visits only. 

Vaccination Medical Contraindication

  • Visitors with a valid COVID 19 medical contraindication exemption will be permitted entry and must provide proof of an existing medical contraindication.
  • An acceptable proof of a ‘Medical contraindication’ will be:
    • A copy of the immunisation history statement.
    • COVID-19 digital certificate. In the case where the medical contraindication is for a temporary period of time, the COVID-19 digital certificate will show a “Valid to” date.
  • Visitors who have recently contracted COVID-19 may defer their vaccination for up to 12 weeks. In such cases, visitors must provide a current temporary medical contraindication with the “Valid to date” on their COVID-19 digital certificate. 


Temperature Checking:

  • If the visitor’s temperature is 37.5°C or higher they will not be permitted to enter. Visitors will be required to provide their current contact details to support contact tracing if needed. Visitors will be asked questions about their current health and whether they are experiencing any COVID-19 symptoms. If the visitors have any symptoms, they will be refused entry. 

Resources


Frequently asked questions for visitors

Who does COVID-safe in-person visits apply to?

  • COVID-Safe procedures apply to all in-person visitors.
  • Legal and professional visitors must comply with the same entry requirements and local mitigations strategies regarding PPE, social distancing, box visits, vaccination and RAS testing as per CSNSW staff.
  • Bookings for these visits should be made via existing procedures.

COVID-Safety measures – what you need to know

What safety measures apply to visits?

From 1 June 2022, the following safety measures are in place to keep staff, inmates and visitors safe:

  • All visitors must meet the vaccination requirement as detailed above.
  • All visitors over the age of 5 must submit to a Rapid Antigen Screening (RAS) test on-site prior to entering the Correctional Centre. A maximum of six visitors per inmate, including children of any age. A maximum of four adult visitors are permitted and visitors under the age of 18 must be accompanied by an adult.  Visitors over 5 years old are required to wear a surgical face mask for the entire visit, the surgical face mask will be issued by CSNSW.
  •  Permissible contact is a short embrace/hug at the beginning and end of the visit. Children are to remain with the visitor parent/carer. Members from the same household visiting the same inmate are not required to socially distance.
  • 1.5M social distancing must be in place between separate groups of visitors.
  • If the visitor’s temperature is 37.5°C or higher they will not be permitted to enter.
  • Visitors will be required to provide their current contact details to support contact tracing if needed. Visitors will be asked questions about their current health and whether they are experiencing any COVID-19 symptoms. If visitors have any symptoms, they are to be refused entry. 
  •  Visits will run for a maximum of 60 minutes and must be pre-booked.
  • No food or drinks available.
  • Playground facilities will not be in use.

What happens if I ignore the safety measures?

These measures are in place to protect you, your loved one and our staff.

Failure to comply with the safety measures and instructions from staff may result in your visit being terminated and a potential ban may be put in place for a period to ensure the safety of staff and inmates can be maintained.

Are there limits to the number of people who can attend a visit?

Yes, six people can attend a visit.  A maximum of four adult visitors permitted, and visitors under the age of 18 must be accompanied by an adult.

Screening requirements – what you need to know

What is involved in the visitor screening process?

To reduce the risk of COVID-19 entering our correctional centres, we will be screening visitors before the normal visit processing occurs. These measures are to identify any potential risks and to keep everyone safe.

  • You will be asked to verify your vaccination status, your current health, and any travel that you have done recently.
  • You must undertake a Rapid Antigen Screening test.
  • You will have your temperature tested and will be refused entry if it is 37.5°C or higher.
  • You will also be required to sanitise your hands and put on a surgical mask before entering the centre.
  • Full body x-ray scanning has been introduced in a number of NSW correctional centres. Visitors attending a correctional centre may be required to undergo full body x-ray scanning

How long will the screening process take?

We recommend arriving 30 minutes before your visit to allow time for the COVID screening process.

What if the person I am visiting with fails to meet the screening criteria, can the visit still go ahead with one visitor?

No. Unfortunately, neither of you will be permitted to visit and you will need to reschedule.

What if I have booked a visit and the inmate is not double vaccinated?

Inmates must be at least triple vaccinated by 4 July 2022 and wear a surgical mask for the duration of the visit . If the inmate does not meet the requirements, the visit will not go ahead.


Visit bookings

How can I book an in-person visit?

Visits can be booked over the phone by contacting the correctional centre directly: Contact a correctional centre or online via Just Connect.

How do I make a video visit booking?

Find more information about booking video visits online. Alternatively, video visits can be booked during normal visit booking times by contacting the correctional centre directly by telephone.

Video visits

Will inmates still have access to video visits?

Yes. As the risk of COVID-19 remains very real and we understand not everyone will meet the in-person visit requirements we will still be providing video visits. 


More information

For more information about COVID-Safe visits, email us: GeneralEnquiries_CSNSW@justice.nsw.gov.au or call us on (02) 8346 1300 8:30am-4:30pm Monday to Friday.

View the latest case locations in NSW or NSW Health for the latest statistics and advice. 

Last updated:

02 Jun 2022

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