Silverwater Women's Correctional Centre

Silverwater Women's Correctional Centre is a maximum-security facility for women and the major reception centre for female offenders in NSW. Silverwater Women's Correctional Centre is one of three correctional facilities that make up the Silverwater Correctional Complex. The other correctional facilities at the complex are:

• Metropolitan Remand and Reception Centre (MRRC), a maximum-security correctional facility for men and
• Dawn de Loas Correctional Centre, a minimum-security correctional facility for men.

Phone

(02) 9289 5920

Street address

Holker St
Silverwater NSW 2128

Postal address

Locked bag 130
Australia Post Business Centre
Silverwater NSW 1811

How to get there

Public transport

Check with Transport NSW or call 131 500 for up to date bus and train timetables. The nearest bus stop is on Holker Street, which is near Avenue of Africa, Silverwater.

Private transport

If you're travelling via private transport, please note that visitor parking is very limited. Allow plenty of additional time to find a park.

Visitor information

Bookings

A Visitor Identification Number (VIN) is required for individuals requesting contact with inmates in person, by telephone, AVL or to deposit money into an inmate account.

• If you need to apply for a VIN, download or print the VIN application form (PDF, 262.1 KB)
• Email your VIN request form to swccvisitsbooking@dcj.nsw.gov.au
• Visit bookings are made through Just Connect.

Visits with family and friends

• Inmates are allowed to have 1 in-person or video visit per week, subject to availability. 
• Before travelling for a visit, please call the correctional centre to confirm the visit

In-person visit times

Saturdays between the following times:

• 8:30 am to 10:45 am
• 12:00 pm to 2:15 pm

Video visit times 

Sundays from 8:30 am to 3:00 pm

Legal visits

Legal visits are available from Monday to Sunday at the following times:

• 8:30 am to 10:30 am
• 12:00 pm to 2:00 pm
  

Conditions of entry

COVID-safety measures apply to in-person visits, make sure you know the rules before you visit.

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

• Clothes that have possibly controversial logos, words or slogans such as:
  • Motorcycle gang 'colours' or gang insignias
  • Logos or symbols associated with drugs or drug paraphernalia or swear words
• Tight or revealing clothing including:
  • Tops and dresses that expose the stomach or chest
  • Swimsuits or skirts or shorts shorter than mid-thigh
  • Mesh or other "see-through" clothes
  • Clothes that are excessively dirty, ripped or frayed
• Heels higher than 5 centimetres
• Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces
• Tops or jumpers with a hood
• Hats, scarves or head coverings (excluding religious wear)
• Hair scrunchies or clips. Only single elasticated hair ties are allowed
• Watches, smart watches or activity trackers
• Bare feet.
  

General conditions

• All visitors (including children) must have a booking.
• Visitors must supply photographic proof of their identity. Further details are available from the booking officer.
• Each visit may include a maximum of 4 adults as well as a manageable number of children below the age of 16.
• A waiting room, with baby changing facilities, is available.
• Corrective Services NSW is a non-smoking organisation. Smoking is strictly prohibited at the complex. 

Concerns about inmate health

You can contact us if you are worried about the health of a family member or friend in custody.

General concerns

If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.

If you want to give information about mental or physical health, or have concerns about access to medication, you can:

• call Justice Health NSW on (02) 9700 3000 between 8:00am to 4:00pm
• email JHFMHN-clo@health.nsw.gov.au.

Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).

Urgent concerns

If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 9289 5720 .

Urgent information about your family member or friend might include:

• risks to self, e.g. thoughts of self-harm, thoughts of suicide
• risks to others, e.g. thoughts of harm to others
• acute medical concerns, e.g. heart attack.