Corrective Services NSW

Silverwater Women's Correctional Centre

Silverwater Women's Correctional Centre is a maximum-security facility for women and the major reception centre for female offenders in NSW. Silverwater Women's Correctional Centre is one of three correctional facilities that make up the Silverwater Correctional Complex. The other correctional facilities at the complex are:

Phone

(02) 9289 5920

Street address

Holker St
Silverwater NSW 2128

Postal address

Locked bag 130
Australia Post Business Centre
Silverwater NSW 1811

How to get there

Public transport

Check with Transport NSW or call 131 500 for up to date bus and train timetables. The nearest bus stop is on Holker Street, which is near Avenue of Africa, Silverwater.

Private transport

If you're travelling via private transport, please note that visitor parking is very limited. Allow plenty of additional time to find a park.

Visitor information

Bookings

A Visitor Identification Number (VIN) is required for individuals requesting contact with inmates in person, by telephone, AVL or to deposit money into an inmate account.

Visit times

  • Before travelling for a visit, please call the correctional centre to confirm the visit
  • New COVID-safety measure apply to in-person visits, make sure you know the rules before you book

In-person visit times (family/friend)

Mondays and Saturdays between:

  • 8:30am to 10.45am
  • 12:00pm to 14:15pm

Video visit times (family/friend) 

Sundays from 8.30am to 15:00pm

Legal visits

Legal visits are available from Monday to Sunday at the following times:

  • 8:30am to 10:30am
  • 12pm to 2pm

Conditions of entry

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

  • Clothes that have possibly controversial logos, words or slogans such as:
    • Motorcycle gang 'colours' or gang insignias
    • Logos or symbols associated with drugs or drug paraphernalia or swear words
  • Tight or revealing clothing including:
    • Tops and dresses that expose the stomach or chest
    • Swimsuits or skirts or shorts shorter than mid-thigh
    • Mesh or other "see-through" clothes
    • Clothes that are excessively dirty, ripped or frayed
  • Heels higher than 5 centimetres
  • Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces
  • Tops or jumpers with a hood
  • Hats, scarves or head coverings (excluding religious wear)
  • Hair scrunchies or clips. Only single elasticated hair ties are allowed
  • Watches, smart watches or activity trackers
  • Bare feet.

General conditions

  • All visitors (including children) must have a booking.
  • Visitors must supply photographic proof of their identity. Further details are available from the booking officer.
  • Each visit may include a maximum of 4 adults as well as a manageable number of children below the age of 16.
  • A waiting room, with baby changing facilities, is available.
  • Corrective Services NSW is a non-smoking organisation. Smoking is strictly prohibited at the complex. 

Providing health information about your family member or friend in custody

To provide a general concern about access to medication or any other health related information you should contact the health provider, Justice Health NSW who can handle your enquiry:

  • JH&FMHN 24hr Mental Health helpline 1800 222 472 (Mental Health enquiries)
  • JH&FMHN Client liaison 02 9700 3000 (Business hours) (Primary Health or Mental Health enquiries)

Or by emailing:

Providing urgent information that may require an immediate response

If there is significant information affecting your family member or friend in custody that may require an immediate response, call the correctional centre on 9289 5720. 

  • Risk to self, thoughts of self-harm or suicide, or thoughts of harm to others
  • Acute medical concern e.g. heart attack.
Last updated:

05 Jun 2024

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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