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​JUST Connect - support for families and friends

Using JUST Connect online bookings

What is JUST Connect?

JUST Connect is an online scheduling system used to make appointments.

How do I register for JUST connect?

Call JUST Connect 02 8759 0010

How do I request a video visit with an inmate once I am registered?

Please see the JUST Connect Friends and Family User Guide (PDF , 441.2 KB) (PDF , 439.4 KB) included in the section.

The User Guide also includes information about:

  • How to view upcoming visits on your dashboard
  • How to manage your JUST Connect account
  • How to change a booking
  • What you can change in your just connect account

Will I still receive an email with my booking details?

Yes, once confirmed.

Will I still receive an SMS with my booking details?

Yes, once confirmed.

Can I still contact the Correctional Centre to make bookings?

Yes

How do I make a booking with an inmate I have not had approval to visit?

Call the Correctional Centre.

Who do I contact if I need assistance with a JUST Connect issue?

JUST Connect Support are here to help, call on 02 8759 0010.

Where to get help once the booking has been made

​Question/issue
​Who do I contact?  

​I’m a family / friend and I’m having a problem with Booking on JUST Connect 

​JUST Connect Support on 02 8759 0010

​I need to change my booking

​Correctional Centre

​Can other people appear on camera with me?

​​Correctional Centre

​Can my children join us on video?

​​Correctional Centre

​Why was my appointment cancelled?

​​Correctional Centre

​I haven’t received an email with my booking details?

​JUST Connect Support on 8759 0010

​I cannot install the Zoom application from the link?

​Corrective Services Zoom – Technical Support 1800 737 847

​I cannot install the Jabber Guest application from the link?

​​JUST Connect Support on 8759 0010

​​I’m entering the Meeting ID and password and nothing happens (Zoom)?

​Corrective Services Zoom - Technical Support 1800 737 847

​I’m clicking on the link and nothing happens (Jabber Guest)?

​JUST Connect Support on 8759 0010

​My Device ( iPad/ iPhone/Android/tablet/PC) is not working?

​Unfortunately, we are unable to provide support for your personal device

​I have no picture on my device?

​Unfortunately, we are unable to provide support for your personal device

​I have no sound on my device?

​Unfortunately, we are unable to provide support for your personal device

Important information you should know about JUST Connect online bookings

What reminders / notifications will be sent to family and friends?

Family and friends who participant in the pilot will receive a confirmation once the visit (appointment) has been booked on JUST Connect. This should arrive the following day and will contain the visit date, time and location as well as who is attending the visit. The inmate's name being visited will also be included.

Links within this email will give family and friends more information about visits (appointments), such as how to get the app and the guidelines of having Video visits.

The day prior to the appointment, JUST Connect will send a reminder email and SMS to all the attendees who are also registered on JUST Connect.

If the inmate's visit (appointment) is cancelled by the centre, then a notification advising that the visit has been cancelled will also be sent to the attendees who are also registered on JUST Connect.

What if the inmate is moved to a different centre?

If the inmate moves to a different centre, the booking owner will receive a notification saying that the visit (appointment) is cancelled (this is a normal part of the JUST Connect process).

Who needs a Visitor Identification Number (VIN) ?

The VIN is a unique number which every visitor must have. This VIN will be used to provide access to the JUST Connect account. All visitors, including those aged less than 18 years who wish to visit an inmate in a NSW Correctional Centre must have a Visitor Identification Number (VIN).

Can I choose to "opt out"?

Yes! Family and friends can contact the JUST Connect Support Team within Corrective Services at any time via a phone call or email and they can assist.

What rules apply to video visits? 

Rules for video visits must be adhered to at all time and are outlined on the Family and friends video visits page

Key resources to assist

JUST Connect Family and Friend User Guide (PDF , 440.4 KB) (PDF , 439.4 KB)

JUST Connect Support

Phone: 02 8759 0010

Email: justconnect@justice.nsw.gov.au 

The JUST Connect Service Support Centre business hours are 8:30am – 4:30pm 7 days per week.

Corrective Services Zoom – Technical Support

Phone: 1800 737 847

Support Centre business hours are 8:30am – 4:30pm 7 days per week.

Last updated:

05 Feb 2021

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