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The Metropolitan Remand and Reception Centre (MRRC) is a maximum-security correctional facility for male offenders.
The MRRC is one of 3 correctional facilities that make up the Silverwater Correctional Complex. Also located on site are Silverwater Women's and Dawn De Loas correctional centres.
Inmates who arrive at the MRRC:
Most inmates at the MRRC leave the centre within a few months of their arrival. Usually this occurs because they obtain bail (and release) or because they transfer to a centre that matches their classification.
Fax admin: (02) 9289 5929
Fax Manager of Security: (02) 9289 5612
7 Holker Street
(nearest cross street is Newington Rd and Jamieson St)
Silverwater NSW 2128
Metropolitan Remand & Reception Centre
Private Bag 144
Silverwater NSW 1811
Email: MRRCfinance@dcj.nsw.gov.au
Phone: (02) 9289 5282
Working days: Monday to Friday, 7:30am to 3:30pm
Find out how to make a deposit to an inmate at MRRC.
The closest bus stop is on Holker St (near Avenue of Africa) in Silverwater.
Visitor parking is very limited. Allow plenty of additional time to find parking.
The MRRC recognises that visits are important to maintain strong family relationships and make it easier for inmates to readjust to life in the community when they are released.
Families, friends and community members can arrange video appointments or in-person visits with inmates.
To have a video appointment or in-person visit with a friend or family member in custody, book using the JUST Connect system.
Before you make your first booking, you will need to:
To apply, email the following items to mrrc-visitsprocessing@dcj.nsw.gov.au:
Once we have created your VIN, we will email it to you.
If you cannot remember your VIN and need us to look it up, email mrrc-visitsprocessing@dcj.nsw.gov.au with the following information:
Complete the JUST Connect Application Form to get a JUST Connect account.
For more information, read JUST Connect for family and friends.
Once you have a JUST Connect account, you will be emailed instructions for logging into the JUST Connect system to make a video or in-person booking.
JUST Connect online bookings are open from Monday 12:15am and close Wednesday 12:00pm.
You can also make a booking by calling (02) 9289 5200 on:
Any changes to your bookings must be made by Wednesday 12:00pm.
Before travelling for a visit, call the MRRC to confirm the visit.
MRRC in-person and video/tablet visits for family and friends are between the hours of 8:00am to 1:15pm on the following days:
Sentenced inmates are allowed to have 1 in-person or family visit per week, subject to availability.
Unsentenced inmates are allowed to have 2 in-person or family tablet visits per week, subject to availability.
You must follow the rules for video visits with an inmate, as listed on JUST Connect for family and friends. If a family member, friend or inmate breaches any of these rules the video visit may be terminated.
For more information about tablet visits, refer to the video calls page.
Legal practitioners and professional visitors can video appointments and in-person visits with people in custody using the JUST Connect system.
Before you make your first booking, you will need to:
To apply for a Professional VIN, email the following items to the Visits Review Unit at vru@dcj.nsw.gov.au:
You will be emailed when your Professional VIN is has been created.
To register for JUST Connect, follow the instructions on the video conferencing for professionals page.
Once you register for JUST Connect, we will email you to schedule your booking.
If you require any electronical device (laptop, sim cards, USB and/or external hard drives) to be used during an in-person visit, please seek pre-approval at the time of booking by emailing MRRClegal@dcj.nsw.gov.au.
If you have difficulties making a booking through JUST Connect, email MRRClegal@dcj.nsw.gov.au to schedule a booking.
Agency representatives and professionals of a non-legal nature, e.g. support coordinators, NDIS workers etc, may visit an inmate for the purposes of an assessment or consultation, as outlined by CSNSW Custodial Operations Policy and Procedures.
A single visit may be approved, with all future visitations will be facilitated via AVL.
These visitors will contact the correctional centre directly and seek approval to meet with the inmate, stating the reasons for the meeting. The visitor must produce personal identification and proof of their status as an agency representative or professional.
If regular visitations are required to be conducted by support workers or other professionals, the correct procedure to follow is to become a CSNSW Authorized Visitor. Once an Authorised Visitor status is affirmed, no further approvals are needed to enter any NSW Correctional Facility. Please contact MRRClegal@dcj.nsw.gov.au for more information and instructions.
You will receive an email or SMS text that confirms your booking and visiting time. For legal visits, please call the centre on (02) 9289 5600 on the morning of your visit to ensure the centre is still able to facilitate the legal visit.
If you are a friend or family member who wants to deposit money to an inmate, you must:
Your CSNSW Depositor Reference Report contains your personalised Customer Reference Number (CRN) for making deposits to a particular inmate for BPAY and Australia Post. The report also has the BPAY biller code for CSNSW.
To get a CSNSW Depositor Reference Report, complete the MRRC Customer Reference Number (CRN) application form (PDF, 210.2 KB) (PDF, 210KB) and email it to MRRCfinance@dcj.nsw.gov.au.
The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.
You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.
Inappropriate dress (PDF, 419.1 KB) includes:
For your safety, enclosed shoes must be worn when visiting the MRRC.
You can contact us if you are worried about the health of a family member or friend in custody.
If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.
If you want to give information about mental or physical health, or have concerns about access to medication, you can:
Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).
If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 9289 5650.
Urgent information about your family member or friend might include:
08 Aug 2024
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.