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How do we report and evaluate programs and services delivered across custody and community?

The implementation of the program and services module within the Offender Inmate Management System (OIMS) has provided the platform for improved reporting and evaluation of programs and services.

The major improvements include:

  1. An electronic referral system. This has provided the basis for greater continuity of services and programs delivery, as the referral (or service/program line) created at one agency automatically follows the offender as they move within and between custodial and community locations. The obligation is then terminated when the offender has been assessed for eligibility/suitability, or when the service/program has been delivered.
  2. The capacity for prospective program scheduling, which provides a future-oriented focus. Previous reporting mechanisms have been limited to reporting on what has occurred. Prospective scheduling brings with it the expectation that staff in Correctional Centres and Community Offender Services offices will schedule programs on OIMS for the following six month period. This encourages improved resource allocation, so that offenders can be transferred to locations where a program has been scheduled, thereby fulfilling requirements established via needs analyses and case plans.
  3. The development and implementation of a wide range of operational reports, including needs analyses to assist staff in prioritising resources to target offenders with high risks and specific needs. These reports provide a wealth of detail from the various assessment tools and enhance the focus on special interest/specific needs groups including:
    • Offenders with disabilities
    • Aboriginal and Torres Strait Islander offenders (ATSI)
    • Culturally and linguistically diverse offenders (CALD)
    • Female offenders
    • Young adult offenders

There has also been the development and implementation of corporate reports to assist senior and local managers to evaluate services delivery and program participation and completion rates.

Last updated:

17 Nov 2020

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