St Heliers Correctional Centre (Muswellbrook)

St Heliers Correctional Centre is a minimum-security institution for males located on the outskirts of Muswellbrook in the Hunter Valley, 242 km north of Sydney.

Phone

(02) 6542 4300

Street address

70 St Heliers Road (off Sandy Creek Road)
Muswellbrook NSW 2333

Postal address

PO Box 597
Muswellbrook NSW 2333

How to get there

Public transport

The Centre is 6 km from Muswellbrook railway station. Taxis are available from the train station to the Centre. For train timetables, please visit NSW TrainLink

Private transport

Travel north through Muswellbrook along the New England Highway, turn right into Sandy Creek Road and continue for 2 km. Take the first left turn onto St Heliers Road and follow the signs to the Centre. There is limited parking available and disabled parking available on request.

Visitor information

VIN Number

All Visitors including children are required to have a Visitors Identification Number.

If this is your first time visiting an inmate, you will need to complete an application form.

Contact stheliersccadmin@correctiveservices.nsw.gov.au for an application form.

For a new VIN to be created, you will need to provide:

• a copy of your current photo ID for verification
• the inmate's Master Index Number (MIN)
• your relationship to the inmate 
• your phone number in case we need to contact you. 

Video visits are subject to the same policy and application processes as in-person visits.

Bookings

Bookings for in-person and video visits are required and can be made online through JUST Connect.

Register to use JUST Connect by completing the online JUST Connect application form.

For further information, call the Centre on (02) 6542 4300 on Monday to Friday, 8:30 am to 3:30 pm.

Visit times

In-person visit times

In-person visits take place on Saturday and Sunday (no public holidays).

Saturday

• 1:00pm to 3:30pm – Present to the gatehouse no later than 12:45pm.

Sunday

• Session 1 – 9:30am to 12:00pm – Present to the gatehouse no later than 9:15am.
• Session 2 – 1:00pm to 3:30pm – Present to the gatehouse no later than 12:45pm.

Video visit times

Video visits take place on:

• Saturday, 9:00am to 12:30pm (25-minute sessions).

Approved international video visits 

• Monday to Friday, 3:00 pm to 4:00 pm, 60 minute sessions.

Legal visits

Legal practitioners may visit between Monday and Sunday from: 

• 9:00 am to 11:30 am; or
• 12:30 pm to 2:30 pm.
  

To book a legal visit, please call (02) 6542 4300 or email stheliersccadmin@correctiveservices.nsw.gov.au

Conditions of entry

COVID-safety measures apply to in-person visits, ensure you know the rules to avoid missing out.

Appropriate dress standards

The visits area is a family environment. You must dress appropriately. This generally means clothes must be respectable and not too provocative.

You cannot wear anything that hides your face, except for religious reasons. In that case you will be asked to remove your face covering temporarily so staff can verify your identity.

Inappropriate dress (PDF, 419.1 KB) includes:

• Clothes that have possibly controversial logos, words or slogans such as:
  • Motorcycle gang 'colours' or gang insignias.
  • Logos or symbols associated with drugs or drug paraphernalia.
  • Swear words.
• Tight or revealing clothing including:
  • Tops and dresses that expose the stomach or chest.
  • Swimsuits or skirts or shorts shorter than mid-thigh.
  • Mesh or other "see-through" clothes.
• Clothes that are excessively dirty, ripped or frayed.
• Heels higher than 5 centimetres.
• Any jewellery other than a plain wedding band, sleepers and studs. This means no engagement ring or any other ring with stones, and no bracelets or necklaces.
• Tops or jumpers with a hood.
• Hats, scarves or head coverings (excluding religious wear).
• Hair scrunchies or clips. Only single elasticated hair ties are allowed.
• Watches, smart watches or activity trackers.
• Bare feet.

General regulations

• A limit of 6 people per visit (including children); with a maximum of 4 adults.  All children under 18 must be accompanied by an adult.
• Food and drinks are available to purchase using gold coins only (maximum $50 per person).
• Visitors will be required to provide their current contact details.
• Lockers are available to place ALL personal items in during the visit. Identification, gold coins and the locker key will be the only items that can be taken into the visits area.
• Infants and baby bottles are to have formula only (no liquid). Hot water is available at the facility.
• Visitors must adhere to the Centre’s dress standards above.  Failure to do so will result in denied entry.
• Any breach of these rules will result in your visit being terminated and possibly being banned for a period of time.

Concerns about inmate health

You can contact us if you are worried about the health of a family member or friend in custody.

General concerns

If you want to give us mental health information only, call Justice Health NSW Mental Health Helpline on 1800 222 472 – 24 hours a day, 7 days a week.

If you want to give information about mental or physical health, or have concerns about access to medication, you can:

• call Justice Health NSW on (02) 9700 3000 between 8:00 am to 4:00 pm
• email JHFMHN-clo@health.nsw.gov.au.

Find out more about the Justice Health and Forensic Mental Health Network (Justice Health NSW).

Urgent concerns

If you want to give us urgent or important information so that we can take immediate action for your family member or friend, call the correctional centre on (02) 6542 4300.

Urgent information about your family member or friend might include:

• risks to self, e.g. thoughts of self-harm, thoughts of suicide
• risks to others, e.g. thoughts of harm to others
• acute medical concerns, e.g. heart attack.