Custodial Operations Policy and Procedures (COPP)

1. Reception

• 1.1 Reception procedures (PDF, 3.1 MB)
  
• 1.2 Reception – warrants and detainers (PDF, 5804 KB)
  
• 1.3 Inmates with prior military service (PDF, 480 KB)
  
• 1.4 Privacy notice (PDF, 352 KB)
  
• 1.5 Issuing correctional centre clothing and linen (PDF, 418 KB)
  

2. OIMS, alerts, and non-associations

• 2.1 Alerts (PDF, 1.1 MB)
  
• 2.2 Offender associations (PDF, 824 KB)
  
• 2.3 Deletion of OIMS case notes (PDF, 327 KB)
  

3. Management of specific inmates

• 3.1 Separation of inmates (PDF, 904 KB)
  
• 3.2 Protective Custody (PDF, 3.3 MB)
  
• 3.3 Special management area placement (SMAP) (PDF, 792 KB)
  
• 3.4 Segregation (PDF, 3.7 MB)
  
• 3.5 HS, EHS, EHRR, NSI, AA and Cat 5 (PDF, 106 KB)
  
• 3.6 Extreme threat inmates (PDF, 103 KB)
  
• 3.7 Management of inmates at risk of self-harm or suicide (PDF, 2.4 MB)
  
• 3.8 Transgender and intersex inmates
  
• 3.9 Extended supervision orders  (PDF, 103 KB)
• 3.10 Aged and frail inmates (PDF, 2.4 MB)
• 3.11 Behaviour management (PDF, 820 KB)

4. Inmate property

• 4.1 Property on reception (PDF, 866 KB)
  
• 4.2 Property kept in cell (PDF, 605 KB)
• 4.3 Management of stored property (PDF, 1.7 MB)
• 4.4 Receiving property after admission (PDF, 467 KB)
  
• 4.5 Property on transfer (PDF, 2.3 MB)
  
• 4.6 Confiscated, unclaimed and disposal of property (PDF, 2.3 MB)

5. Inmate accommodation

• 5.1 Accommodation records (PDF, 2.8 MB)
  
• 5.2 Inmate accommodation (PDF, 992 KB)
  
• 5.3 Musters, let-go and lock-in (PDF, 1.1 MB)
  
• 5.4 Entering cell of inmate posing risk (PDF, 921 KB)
  
• 5.5 Cell security or alarm calls (PDF, 1.4 MB)
  

6. Inmate health and wellbeing

• 6.1 JH&FMHN notifications (PDF, 538 KB)
  
• 6.2 Hospitalisation of inmates (PDF, 408 KB)
  
• 6.3 Inmate health needs (PDF, 707 KB)
  
• 6.4 Opioid substitution treatment (PDF, 395 KB)
  
• 6.5 Infectious and communicable diseases (PDF, 1.4 MB)
  
• 6.6 Notifiable diseases (PDF, 1.1 MB)
  
• 6.7 Condoms and dental dams (PDF, 614 KB)
  
• 6.8 Medications (PDF, 1.0 MB)
  
• 6.9 Inmates with disabilities (PDF, 1.0 MB)
  
• 6.10 Hunger strikes (PDF, 789 KB)
  
• 6.11 Daily exercise and time out of cell (PDF, 362 KB)
  
• 6.12 Sun protection for inmates (PDF, 344 KB)
  
• 6.13 End of life care for inmates (PDF, 368 KB)
• 6.14 Water restrictions

7. Managing female inmates

• 7.1 Female inmates (PDF, 410 KB)
• 7.2 Searching female inmates (PDF, 153 KB)
  
• 7.3 Escorting female inmates (PDF, 72 KB)
  

8. Inmate communications and activities

• 8.1 Inmate mail (PDF, 2.1 MB)
  
• 8.2 Inmate telephones (PDF, 5.5 MB)
  
• 8.3 Inmate computers (PDF, 1.1 MB)
  
• 8.4 Inmate libraries (PDF, 393 KB)
  
• 8.5 Photos of inmates (PDF, 597 KB)
  
• 8.6 Live entertainment for inmates (PDF, 412 KB)
  
• 8.7 Inmate financials (PDF, 741 KB)
  
• 8.8 Inmate publications and magazines (PDF, 406 KB)
  
• 8.9 Inmates conducting a business (PDF, 377 KB)
  
• 8.10 Family video contact (PDF, 624 KB)
  
• 8.11 Issue of TAFEcards (PDF, 446 KB)
  
• 8.12 Hairdressing and hygiene (PDF, 557 KB)
  
• 8.13 Art, craft, hobbies, materials and sales (PDF, 1.1 MB)
  
• 8.14 Inmate buy-ups (PDF, 603 KB)
  
• 8.15 Inmate barbecues (PDF, 310 KB)
• 8.16 Inmate tablets (PDF, 671 KB)

9. Processing inmate requests, applications and complaints

• 9.1 Inmate applications and requests (PDF, 1.9 MB)
  
• 9.2 Application for financial assistance for families of inmates (PDF, 735 KB)
  
• 9.3 Application for compassionate leave (PDF, 1.5 MB)
  
• 9.4 Application for crisis payments (PDF, 337 KB)
  
• 9.5 Requests for private medical practitioners (PDF, 484 KB)
  
• 9.6 Inmate complaints to the Ombudsman (PDF, 529 KB)
  
• 9.7 Corrective services support line (PDF, 379 KB)
  
• 9.8 Inmate development committees (PDF, 953 KB)
  
• 9.9. Inmate complaints

10. Visits to correctional centres

• 10.1 Visits to inmates by family and friends (PDF, 941 KB)
  
• 10.2 Visitor restrictions and prohibitions (PDF, 907 KB)
  
• 10.3 Visits program, service and training providers (PDF, 559 KB)
  
• 10.4 Case visits and compassionate inter-centre visits (PDF, 244 KB)
  
• 10.5 Visits from legal practitioners and their employees or agents (PDF, 755 KB)
  
• 10.6 Visits by chaplains (PDF, 585 KB)
  
• 10.7 Visits by diplomatic, consular and foreign officials (PDF, 376 KB)
  
• 10.8 Visits from officials (PDF, 1.5 MB)
  
• 10.9 Inter-centre visits by staff (PDF, 303 KB)
  
• 10.10 Visitor complaints (PDF, 353 KB)
  
• 10.11 Managing child visitors (PDF, 1.3 MB)
  
• 10.12 Authorised contractor visitors (PDF, 544 KB)

11. Cultural and linguistic diversity

• 11.1 Language services (PDF, 1.6 MB)
  
• 11.2 Religious and cultural services (PDF, 1.1 MB)
  
• 11.3 Aboriginal inmate committees (PDF, 559 KB)
  
• 11.4 Aboriginal inmate access to traditional foods (PDF, 296 KB)
  
• 11.5 Aboriginal cultural events (PDF, 416 KB)
  
• 11.6 Aboriginal community mentors (PDF, 505 KB)
  

12. Inmate programs and services or case management

• 12.1 Custodial referrals for inmate psychology, services or program eligibility (PDF, 357 KB)
  
• 12.2 Custodial case work (PDF, 793 KB)
  

13. Serious incidents

• 13.1 Serious incident reporting (PDF, 1.3 MB)
  
• 13.2 Medical emergencies (PDF, 1.5 MB)
  
• 13.3 Death in custody (PDF, 357 KB)
  
• 13.4 Assaults (PDF, 1.9 MB)
  
• 13.5 Fires (PDF, 1.9 MB)
  
• 13.6 Escapes (PDF, 486 KB)
  
• 13.7 Use of force (PDF, 3.1 MB)
  
• 13.8 Crime scene preservation (PDF, 1.3 MB)
  
• 13.9 Video evidence (PDF, 1.1 MB)
  
• 13.10 Erroneous release and unlawful detention (PDF, 1.1 MB)
  
• 13.11 Discovery and disposal of drugs (PDF, 335 KB)
  
• 13.12 Body-worn video (deleted and merged with 13.9)
  
• 13.13 Correctional Centre Command Posts (PDF, 674 KB)
• 13.14 Mandatory Disease Testing  (PDF,1.9 MB)

14. Inmate misconduct and discipline

• 14.1 Inmate discipline (PDF, 2.5 MB)
  
• 14.2 Visiting magistrate hearings (PDF, 792 KB)
  
• 14.3 Mobile phone offences (PDF, 1.2 MB)
  
• 14.4 Drug test offences (PDF, 1.0 MB)
  

15. Safety in correctional centres

• 15.1 Safe work practices (PDF, 1.4 MB)
  
• 15.2 Fire safety and maintenance (PDF, 523 KB)
  
• 15.3 Electrical safety in correctional centres (PDF, 59 KB)
  
• 15.4 Serious incident scenarios (PDF, 647 KB)

16. Security

• 16.1 Correctional centre gates (PDF, 43 KB)
  
• 16.2 Information affecting security (PDF, 43 KB)
  
• 16.3 Computer equipment and software (PDF, 218 KB)
  
• 16.4 Commissioned security systems (PDF, 312 KB)
  
• 16.5 Night inspections of correctional centres (PDF, 247 KB)
  
• 16.6 Armoury and armed posts (PDF, 43 KB)
  
• 16.7 Interview room security (PDF, 394 KB)
  
• 16.8 Health centre security (PDF, 359 KB)
  
• 16.9 Security during construction and maintenance (PDF, 43 KB)
  
• 16.10 Auditing CSI security systems (PDF, 326 KB)
  
• 16.11 Security risks, manufacture weapons, and means of escape (PDF, 43 KB)
  
• 16.12 Inmate informants (PDF, 43 KB)
  
• 16.13 Immediate action teams (PDF, 43 KB)
  
• 16.14 Daily security reporting (PDF, 740 KB)
  
• 16.15 Unmanned aerial vehicles (drones) (PDF, 685 KB)
  
• 16.16 Mobile phones and other devices (PDF, 421 KB)
  
• 16.17 Removal of inmates from roofs or other heights (PDF, 43 KB)

17. Searching 

• 17.1 Searching inmates (PDF, 315.2 KB)
• 17.2 Searching correctional centres (PDF, 1.1 MB)
• 17.3 Stop, detain and search of visitors and staff (PDF, 2.1 MB)
  
• 17.4 Internal concealment of contraband (PDF, 67.9 KB)
  
• 17.5 Body scanning (PDF, 2.4 MB)

18. Inmate drug and alcohol testing

• 18.1 Testing inmates for drug use (PDF, 2.3 MB)
  
• 18.2 Testing inmates for alcohol use (PDF, 571 KB)
  
• 18.3 DNA testing of inmates (PDF, 1.7 MB)
  

19. Escorts

• 19.1 General escort procedures (PDF, 43 KB)
  
• 19.2 Movement orders (PDF, 1.2 MB) 
  
• 19.3 Special and costed escorts (PDF, 43 KB)
  
• 19.4 Air escorts (PDF, 874 KB)
  
• 19.5 Police escorts (PDF, 666 KB)
  
• 19.6 Medical escorts (PDF, 43 KB)
  

20. Legal and court matters

• 20.1 AVOs (PDF, 1.1 MB)
  
• 20.2 Court matters (PDF, 537 KB)
  
• 20.3 Inmates voting rights (PDF, 203 KB)
  
• 20.4 AVL for legal and court matters (PDF, 1.8 MB)
  
• 20.5 Recording interviews with inmates (PDF, 227 KB)
  
• 20.6 Inmate interviews by police and other government agencies (PDF, 535 KB)
  
• 20.7 Service of legal documents (PDF, 346 KB)
  
• 20.8 Access to legal resources and documents (PDF, 533 KB)
  
• 20.9 Supply of court transcripts (PDF, 396 KB)
  
• 20.10 Inmate access to police records (PDF, 377 KB)
  
• 20.11 CSNSW staff at coronial inquests (PDF, 193 KB)
  
• 20.12 Designated terrorism evidence (PDF, 812 KB)
• 20.13 Printing, scanning and signing legal documents

21. Governance and staff administration

• 21.1 Staff dress and grooming (PDF, 570 KB)
  
• 21.2 Staff rotation (PDF, 455 KB)
  
• 21.3 Identification cards and name badges (PDF, 246 KB)
  
• 21.4 Kirpans (PDF, 187 KB)
  
• 21.5 Handover procedures (PDF, 402 KB)
  
• 21.6 Corporate video conferencing (PDF, 463 KB)
  
• 21.7 Contemporaneous notebooks (PDF, 491 KB)
  
• 21.8 Local operating procedures (PDF, 343 KB)
  
• 21.9 Governance structures (PDF, 935 KB)
  
• 21.10 Child protection (PDF, 388 KB)
  
• 21.11 Boards and tribunals (PDF, 348 KB)
  
• 21.12 Media (PDF, 223 KB)
  
• 21.13 Correctional centre variations (PDF, 694 KB)
• 21.15 Contacting staff during extended absence (PDF, 437 KB)
• 21.16 Staff administration (PDF, 65 KB)

22. Release of information

• 22.1 Requests for reports and records (PDF, 1.3 MB)
  
• 22.2 Disclosure of information about inmates to telephone callers (PDF, 546 KB)
  
• 22.3 Government information and public access act (2009) (PDF, 686 KB)
  
• 22.4 Medical records and health information (PDF, 228 KB)
  

23. Release of inmates

• 23.1 Release from police or court cells (PDF, 926 KB)
  
• 23.2 Release from correctional centres (PDF, 2.3 MB)
  
• 23.3 Fares to residence on release (PDF, 1.1 MB)