COVID-safe in-person visits

Corrective Services NSW continues to have a variety of risk management measures in place to decrease the chance of COVID-19 entering our centres. It is vital that all visitors adhere to the COVID-19 visit rules to shield themselves, inmates and our staff from being exposed to, getting infected or re-infected with COVID-19. COVID-19 remains a serious health risk, particularly for those who are vulnerable and for those who have previously been infected with COVID-19.

IMPORTANT: Please do not attend an in-person visit if you have any COVID-19 or flu-like symptoms. Video visits will remain available at all correctional centres.

Latest update: Masks no longer required to be worn by visitors and inmates

From 9 September 2023 visitors and inmates will no longer be required to wear masks during in-person social visits at NSW correctional centres. 

Note: The requirement to wear a mask and/or participate in RAS testing as a condition of entry into a NSW correctional centre may be may be reinstated at any time. Refusing to comply with any visit requirements will result in the visitor being denied entry to the correctional centre.

For operational reasons, some centres might cancel their visits at short notice, or might not operate visits. We encourage all our visitors to contact the centre they intend to visit prior to travel to confirm the visit, and for advice on your arrival time.

Important Update for Visitors: Removal of RAS testing 

Visitors aged 5 years and above will no longer be required RAS test as a condition of entry to a correctional centre in NSW for the purpose of a social visit.

Note: RAS testing of visitors may be reinstated at any time. Failure to submit to a RAS test where required, will result in the visitor being denied entry to the correctional centre.

We will continue to review visit conditions in consultation with NSW Health. If no issues are identified, we will seek approval to move to less restrictive conditions. 

COVID-safe in-person visiting requirements

The safety of our staff and inmates remains our top priority. Correctional facilities are particularly vulnerable environments, and we all need to work together to reduce the risk of COVID-19 entering our centres. 

All visitors must comply with safety measures, including screening, and hygiene practices.

COVID-safe in-person visiting requirements

Visit restrictions

  • A maximum of six (6) visitors per inmate, including children of any age. A maximum of four (4) adult visitors permitted and visitors under the age of 18 years old must be accompanied by an adult.
  • Permissible contact between visitors and inmates may now return to pre-COVID settings as per normal visits Local Operating Procedures.
  • Visits will run for a maximum of 60 minutes and must be pre-booked.
  • Members from the same household visiting the same inmate are not required to socially distance. Families are encouraged to maintain personal space from other groups. Children should be supervised by the parent/carer/inmate throughout the visit. 

Hygiene requirements

  • The visits area will be cleaned before and after each visit session, with a focus on commonly touched surfaces.
  • Hand hygiene will be available in the form of hand sanitiser upon entry and exit for visitors. Visitors and inmates must sanitise or wash hands prior to the start of the visit and at the end of the visit.

Visitors will not be permitted entry to a NSW correctional centre for an in-person visit if they:

  • Have COVID-19 symptoms
  • Are waiting for a COVID-19 test result.
  • Are a COVID-19 close contact (live with or have spent a long time with a COVID-19 positive person). Note: close contacts are not permitted to visit a correctional centre for seven (7) full days from the time of their last exposure. Please refer to the NSW Health website to determine your contact risk status.

Frequently asked questions for visitors

Who does COVID-safe in-person visits apply to?

  • COVID-Safe procedures apply to all in-person visitors.
  • Legal and professional visitors must comply with the same entry requirements and local mitigations strategies regarding PPE, social distancing, and box visits as per CSNSW staff.
  • Bookings for these visits should be made through existing procedures.

COVID-Safety measures – what you need to know

What safety measures apply to visits?

The safety measures on this page, including visit restrictions; Rapid Antigen Screening testing; mask and hygiene requirements; food, drink and playground areas; and encouraged vaccination, are in place to keep staff, inmates and visitors safe.

What happens if I ignore the safety measures?

These measures are in place to protect you, your loved one and our staff.

Failure to comply with the safety measures and instructions from staff may result in your visit being terminated and a potential ban may be put in place for a period to ensure the safety of staff and inmates can be maintained.

Are there limits to the number of people who can attend a visit?

Yes, six (6) people can attend a visit.  A maximum of four (4) adult visitors are permitted, and visitors under the age of 18 must be accompanied by an adult.

Screening requirements – what you need to know

What is involved in the visitor screening process?

To reduce the risk of COVID-19 entering our correctional centres, we will be screening visitors before the normal visit processing occurs.

  • This means you will be asked to verify your current health.
  • You will also be required to sanitise your hands and put on a surgical mask before entering the centre.

These measures are to identify any potential risks and to keep everyone safe.

Full body x-ray scanning has been introduced in a number of NSW correctional centres. Visitors attending a correctional centre may be required to undergo full body x-ray scanning

How long will the screening process take?

Prior to the date of your visit, please contact the correctional centre you are visiting for advice on your arrival time. 

What if the person I am visiting with fails to meet the screening criteria, can the visit still go ahead with one visitor?

No. Unfortunately, neither of you will be permitted to visit and you will need to reschedule.

Visit bookings

How can I book an in-person visit?

Visits can be booked over the phone by contacting the correctional centre directly: Contact a correctional centre or online via Just Connect.

How do I make a video visit booking?

Find more information about booking video visits online. Alternatively, video visits can be booked during normal visit booking times by contacting the correctional centre directly by telephone.

Video visits

Will inmates still have access to video visits?

Yes. As the risk of COVID-19 remains very real and we understand not everyone will meet the in-person visit requirements we will still be providing video visits. 

More information

For more information about COVID-Safe visits:

Last updated:

18 Sep 2023

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Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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