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9 JUNE 2026
Unemployment figures in NSW tell us the job market remains tight with strong competition for entry level roles, so imagine coming out of custody and trying to find a job.
You already feel the pressure of explaining a gap in your resume, you haven’t kept up with workplace technology, your last job interview was years ago – if you’ve ever had one, and your feelings of self-worth and confidence are at an all-time low.
So how do you walk out of custody and into a job?
Work Readiness programs in NSW correctional centres are helping bridge the gap, they are designed to help people leaving custody feel prepared for employment and life back in the community.
Cassandra Ruzgys, Senior Case Manager in the Employment Pathways, Work Readiness team says the programs are essential.
“Often it starts with helping someone believe they have something to offer and that employment is possible for them,” Cassandra said.
“The best programs are the ones that see the bigger picture and recognise that confidence, wellbeing and work readiness go hand in hand.”
Work Readiness programs cover everything from resume writing and interview skills to workplace safety, first impressions and presentation. Participants also take part in practical sessions designed to build confidence and self-esteem, including clothing, skincare and hair workshops.
Including personal elements helps the women get involved and often leads to open conversations about confidence, self-worth and wellbeing.
“Confidence plays a huge role in employability,” Cassandra said.
“If someone does not feel good about themselves or believe in their own abilities, it can be really hard to present for interviews, engage with employers or take those next steps after release.”
Mia* is getting close to release but is nervous about approaching employers and getting a job after being in custody for a few years. She says she has forgotten how to talk about herself in a positive way and is afraid of being judged.
“The ladies who come in have really helped, they have reminded me of what I can do and how to talk about my experience,” she said.
“It’s good to be given lessons in things that get us ready to get out there and have a fresh start.”
Mia took a lot away from the practical lessons as well, agreeing with the other women it was a bit of fun but also quite special.
“I didn’t know what to expect, I feel so out of touch with all of this, but it has been so good to see skincare products and have fun with it, but mostly I’m happy that I can talk to people that are trying to help me be ready to get out.”
Cassandra says the most effective programs focus on more than just job skills, they also support wellbeing and confidence, which are critical to long-term success.
“We are really fortunate to work with community partners like Parramatta Community College and Dress for Success who have presented the beauty basics/work readiness program,” she said.
“They understand the value of creating meaningful opportunities for people in custody.”
Education, training and job skills help people leaving custody reintegrate into the community and increase their chances of securing employment, reducing their risk of reoffending.
For people like Mia, it’s not just about finding a job, it’s about believing they belong in the world beyond custody. Building confidence and motivation is not just practical, it’s a positive step toward change.
*Name changed
